September 18, 2006
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It was an interesting weekend, I will touch upon some of the details now, but for various reasons, won’t get into specifics. Had a, for lack of a better term, date with a guy from Joliet on Saturday night. We at at the Texas Roadhouse. Has anybody ever eaten from there? Good shit, but did you know they aint from Texas, but instead Indiana. After the date, I hung out at Dave’s house for a couple of hours. Dave was trying to get people together for a last second bbq, but all he was able to round up was Kristi and Craig. When I got there, they were all playing a Rummy game that Kelli’s grandma had taught her family some years back. I joined them for a game, but as usual, really didn’t have much of a clue as to what I was doing. Kristi and Craig left kind of early, and Dave and I watched football highlights from week 1 for about an hour before I went home.
Speaking of football, how about our Chicago Bears!!! Sure, it may only be the lowly Packers and Lions, but even so, the Bears looked awfully good, almost, dare I say it, Super Bowl quality good. That being said, it is only 2 games, so I should try to tame my excitement. As for my fantasy football teams, I’ve got mixed emotions. In one league, I’m rolling, in another league, not so hot. As for my football pics, I had a great week picking games. Unfortunately, so did everybody else. What can I do, it was an easy week.
As for a Sears update, today I called the corporate headquarters and was given a phone number for the “executive complaint unit”, which, although sounding important, kinda sucked. At least, the lady I talked to, sucked. In fact, she was downright incompetent. Now, maybe because I have excelled at customer service I have raised expectations, because after all, if I of all people be good at customer service, than just about anybody not on my mother’s side of the family could be good too. This lady wasn’t mean, just stupid. Now, maybe I’ve got a gift of being able to type and listen at the same time, but this lady could not do that. She kept asking me to “hold up, I need to type what you said”. And, she would proceed to say what she was typing, including things like “he said that…..” and I was the he. In all my years of calling any call center, I have never heard somebody do something like that. Also, when she had to pull up my info, she asked me for my phone number, shit, at least 3 times. She seemed to have little to no empathy with what I was trying to tell her. Come to think if it, she never even really asked me why I was calling. At one point, she said that she had notes in the system saying I had only called once about this. I kinda flipped out when she said that, I said something like “What? That can’t be right, I have called a lot, I can’t believe they didn’t put anything in there.” She was just awful, but gave me the number of somebody else that could help me. Or so I thought. Later on, when I called that number, her incompetence was confirmed.
I got home from work and called the number she gave me as I rode my exercise bike. The guy that answered asked me what I was calling about. I said my AC and he asked me if it was my window unit. Wow, finally, after all this time, I find out that my AC wasn’t working because it was a window unit instead of the central air conditioning unit that sits in my backyard. Ok, so I’m being a smart ass. Apparently, the number that the incompetent lady gave me was for window units only. Nice. Real fucking nice. Still, he said that he would try his best to help me. I told him I was told that was going to get a new unit and he said that he could see notes in the system stating that I was getting a whole new unit. He said he had to confirm things with this other office and put me on hold……………for 20 minutes! Finally he came back and told me that there were notes in the system that state I should have a new unit. He told me to contact that office in the morning and gave me phone number along with a reference number. So, tomorrow, I will call that other number, wasting another break and or lunch on the phone with this stupid fucking company.
