September 6, 2007

• Well, much like the Sears saga from last year, the garage story drags on. This morning I got up and went outside to get the paper when I noticed a truck start to pull in my driveway. It was the dumpster people, they THOUGHT they were going to be taking the dumpster. See, when I ordered it, they said I get it for a week  once they drop it off. They dropped this dumpster off on Thursday, August 30 and today was not yet a week. I told the driver he couldn't take it because not only was it only 6 days but I still needed it. I was planning on calling today to extend it a few more days. He put me on the phone with his boss who told me to call Home Depot (I ordered it from Home Depot, however they contract it out to another company) and tell them I still need it. So, I went instead and ate breakfast. After eating a few bowls of Coco Puffs, I could hear that the truck was still on my driveway. Doesn't matter, though, because I've got to shower and get my ass to work. After I got out of the shower, I saw that he was still here. I also had a message from Home Depot saying that if I have the driver leave without taking the dumpster I would be charged a $100 fee. I quickly got dressed and headed out the door, right about the same time that the truck was leaving WITHOUT the dumpster. I called Home Depot on my way to work (don't worry people, although I hate people that drive and talk, I have a Blue Tooth wireless headset and do not drive and talk very often) and waited on hold for a few minutes. Finally somebody picked up and told me that I needed to be transferred. I think that something was wrong with their phones because I got put right back into the same queue with the exact same options. So, I pressed the button I needed and once again, same situation and was transferred to the same line where I had to press the same damn fucking cocksucking button. Yes, I was pissed. I finally get somebody again and insist that they don't transfer me because the transfer was not working. I explained my story and the  lady said that I got the dumpster on Wednesday, Aug 29. I corrected her and said it never came and therefore, I should not be charged the bullshit $100 fee. She told me she was not in the department I needed and would have somebody call me back. Flash forward to my lunch when I called at 1:15. I got somebody right away and was told again that they did not drop it off on the 29th. He said that he saw in the notes that they arrived at 12:40am on Aug 30 and woke me up. They must be in the eastern time zone because he arrived an hour earlier (and for the record, they did not wake me) with the wrong dumpster. You can refer to my post from last week for more of that story. Nevertheless, I told them I need it until next Tuesday, the 11th but I do not want to be charged that damn $100 fee. He said he could not authorize that and would have a supervisor call me back. Of course, this didn't happen, so I called them back tonight and was told that they would email a supervisor and I should get a call back. Here we are though and I'm still waiting.

  I swear, its like I doomed to have shit customer service experiences. I think its because I work customer service and have high expectations and therefore the customer service Gods have cursed me. Either that, or I just have rotten luck.

  • 12:14 am
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