November 11, 2004
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Today was my first day on the phones. I have to say, I wasn’t really
nervous as much as I was clueless. I need a lot of help from the
trainer, but then again, so did everybody else. By the end of the
day, I was SLOWLY starting to get the hang of things, but I still have
a lot to learn. And, it was made worse because they showed us shit
about Texas and New Mexico too, which means a lot more to read and
learn. I know once I get the hang of it, I will flourish. The thing is,
what if I never get the hang of it? You have to understand that I have
been very successful everywhere I have worked. I don’t know what I
would do if I were to fail at this. I’m going to keep reading the book
over and over until I get it, the only problem is that I don’t pay
attention when I read. Its so boring that my mind drifts. Also, the
same thing holds true when they are talking and trying to teach us
stuff. At the end of the day, we were learning all that New
Mexico/Texas crap, and as soon as the lady would start talking, I would
stop paying attention. I was in there for almost an hour, and I don’t
know a damn thing, all because I didn’t pay attention. The training at
AAA was so involved and there was so much class participation, that it
made it much, much easier to pay attention. There were lots of times in
my current training in which the trainer just read straight from the
book, and I have always thought that was not an effective way to train.
It also doesn’t help that we go 10-15 minutes between
calls…………it can make things difficult to consistantly get to
learn this stuff. Ugghhhhh, I wish I could just snap my fingers and
know it already.
